Frequently asked questions

While we don’t offer GPS tracker technology to attach to your luggage just yet, our maximum liability to you for any loss or damage to your luggage is US $250 per passenger.

Of course, Megabus will only be responsible to reimburse passengers up to the maximum liability limit in the event of negligence on our part.

Besides yourself and your thirst for travel, you’re welcome to bring (1) piece of luggage and (1) carry-on bag if you purchase general seating tickets or standard reserved seats.

For more information, see our luggage policy.

Again, our drivers appreciate the workout, but no pieces of luggage over 50 pounds are permitted – regardless of whether additional reservations have been purchased.

Cycling enthusiasts are welcome, but bicycles are not permitted unless they are inside a case that meets the luggage allowance.

Alcohol, drugs, and weapons are strictly prohibited on our buses (including checked luggage).

Let’s give the border guards a break and make their jobs easy. Know that all luggage is subject to inspection when crossing international borders.

You will be asked to declare any items subject to duty upon crossing the border.

Passengers must claim their luggage at the border crossing point for clearance through customs before being allowed to proceed across the border. No luggage is allowed across the border unless claimed by a passenger.

To make sure your luggage dimensions are in check, please keep in mind the below parameters:

• Because our drivers aren’t looking for a free workout, your luggage cannot exceed 50 pounds. Why? We have to lift them!
• To avoid us trying to play Tetris with your belongings, remember that all luggage cannot exceed 62 inches in total (length + width + height).
• One small carry-on bag is permitted, but it has to be small enough to fit under the seat in front of you (think briefcase, backpack, or laptop bag).

Unfortunately Megabus buses are unable to carry these items unless they are in a case that does not exceed the dimensions stated in the luggage policy.

For guidance, this case must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds.

Megabus cannot store these items if they are out of a case due to the potential for damage to other customers' luggage.

Bicycles will be allowed on Coach USA operated trips within the state of Wisconsin. 

All set to book already? You're good at this! With our new journey planner, making a reservation is as simple as:

1. From our journey planner, first select your departure and arrival city from the drop down menu. Choose either one way or round trip and enter your desired travel dates.
2. Next, enter the number of passengers traveling. Please note that all customers traveling under the same reservation number must board the bus together. Reservations are required for all passengers regardless of age.
• Passengers wishing to travel with more than the allotted luggage (See terms and conditions) must purchase additional reservation(s) to accommodate extra luggage.
3. Customers with disabilities must select YES on "assisted travel" if there are any passengers traveling with special requirements.
4. Choose your preferred travel times from the schedules provided. Detailed information regarding your trip and the bus stops can be accessed by clicking on the trip/bus stop links.
Please note: When selecting trips that depart after midnight you are required to select the actual date you want to travel, remembering that the date changes at midnight.
5. Choose from available reserved seat options for your trip and click continue.
6. In order to avoid unnecessary charges to your account please review the purchases in your basket and remove any trips added in error before checking out.
7. Review and agree to the terms and conditions.
8. Click pay, and check out using our secure online payment processor, WorldPay.
9. When your reservation has been completed we will issue you an e-mail from WorldPay confirming the acceptance of your payment, and a reservation confirmation e-mail.

It is your responsibility to check that the reservation confirmation issued to you is accurate. We are only responsible for issuing the reservation confirmation in line with your request made on this website. Please bring your reservation number with you to board the bus.
This is an example of what a Megabus reservation number looks like:
10-1843-090513-M21-1500-WAS-NEW