Customers with Disabilities

Customers with disabilities

Megabus is committed to providing accessible transportation service to customers with special requirements and does not discriminate on the basis of disability. We welcome all customers on megabus and can provide assistance to those with walking difficulties, those who normally use wheelchairs or scooters, and customers with service animals and breathing aids, among others.

How do I make a reservation?

Customers with special requirements can now make reservations through the megabus website.  

Just select yes when asked if there are any passengers travelling with special requirements and answer a few simple questions that will allow us to do our very best to accommodate you.  

Customers are also welcome to call 1-877-GO2-MEGA (1-877-462-6342) to have one of our dedicated customer service representatives assist them with their reservation.

Additional information

Whenever one of our buses makes an intermediate or rest stop, a customer with a disability is permitted to leave and return to the bus in the same manner as any other customer.

If you are a disabled customer traveling on a bus without a handicap accessible restroom making an express run of three hours or more without a rest stop, and you are unable to use the inaccessible restroom, you may request an unscheduled rest stop.

Megabus is obligated to provide accessible transportation service to customers with disabilities. 

If you believe that megabus has failed to fulfill this obligation or that you have been discriminated against on the basis of your disability, please contact Anna Levy in any of the following ways:
1.    Email: anna.levy@coachusa.com
2.    Telephone: 908-372-6195
3.    Fax: 908-994-9423
4.    Mail: 349 First Street, Elizabeth, New Jersey 07206.