Megabus.com Awarded on Newsweek’s America’s Best Customer Service 2022 List

Elizabeth, N.J. (September 2, 2021) – Megabus.com has been awarded on Newsweek’s list of America’s Best Customer Service 2022 in the Transportation and Travel Bus Carriers category. This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider. The awards list was announced on September 2, 2021 and can currently be viewed on Newsweek’s website.

America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 160,000 customer evaluations were collected.

The results provided information about brick & mortar, online retailers, and service providers from 161 categories. Based on the results of the study, megabus.com is ecstatic to be recognized on Newsweek’s list of America’s Best Customer Service 2022.

“We always strive to ensure the highest level of satisfaction for our customers and we are thrilled to once again be recognized by Newsweek for our efforts,” said Colin Emberson, VP of Retail for megabus.com.