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The number of passengers shown below includes all standard passengers, mobility aid passengers, special requirements passengers, PCAs, children and infants. All children under 17 years of age must be accompanied by an adult (17 years of age or over) when traveling on megabus.com.

Any special travel requirements?

A special requirement can range from a request for assistance boarding, a seat downstairs or for a wheelchair or scooter.


View/Change Reservations

Find these on the confirmation you received for your original reservation. Your order number is 7 characters long and may contain letters and numbers (e.g.: AA4H2W7). Your reservation number is at least 29 characters long and will contain letters and numbers, separated by a series of dashes. (e.g.: 7-6163-042313-M3-1030-NYC-BOS).

Enter the email address used to place this order. If you didn't provide an email address then enter your last name instead.

Customer Service

Traveling on the bus

What do I give the driver when boarding the bus?

Passengers are required to present a valid reservation number, provided at the time of purchase, when boarding megabus.com services. While not required, we do suggest you bring a printed copy of your reservation confirmation email, as this will include your reservation number(s). No physical tickets are issued for travel.

Your WorldPay Transaction ID # or your order # will not be accepted as proof of a reservation. Make sure that you obtain a reservation number for each trip you reserve.

Reservations are only valid on the trip(s) date, time, origin and destination as stated on the reservation. If we have reason to suspect the fraudulent use of a reservation confirmation, we reserve the right to refuse travel on our vehicles. No refund will be made in relation to any reservation confirmation refused due to fraudulent use.

As unaccompanied children under the age of 17 are not permitted to travel on megabus.com, we recommend that young adults be prepared to produce a photo ID with proof of age to avoid being refused from traveling on our buses.

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