The number of passengers shown below includes all standard passengers, mobility
aid passengers, special requirement passengers, PCAs, children and infants.
A special requirement can range from a request for assistance boarding, a seat downstairs
or for a wheelchair or scooter.
Find these on the confirmation you received for your original reservation. Your
order number is 7 characters long and may contain letters and numbers (e.g.: AA4H2W7).
Your reservation number is at least 29 characters long and will contain letters
and numbers, separated by a series of dashes. (e.g.: 7-6163-042313-M3-1030-NYC-BOS).
Enter the email address used to place this order. If you didn't provide an email
address then enter your last name instead.
Or login to your account
megabus.com does not check luggage or provide receipts for luggage transported on the bus by the passenger. Customers are advised that megabus.com will accept up to ONE (1) piece of luggage per passenger reservation. For guidance this must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Passengers can also take on board one (1) small carry-on bag that will fit in the overhead storage compartments or under the seat. Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are typically too large to be taken on board the bus and will not be permitted in the passenger area. We suggest a bag with dimensions no larger than a briefcase as being about the correct size for carriage onto the bus. All luggage should be locked and we recommend that a TSA approved locking device be used, particularly if crossing international borders. We also recommend that you label your luggage with your name, address and contact number.
Please be advised that passengers wishing to travel with more luggage than specified above will have items refused. No refunds will be issued in respect of travel plans canceled by the customer as a result of their excess luggage being refused.
If you wish to take an extra piece of luggage, you should purchase an additional travel ticket in advance of travel. This guarantees your luggage space on the bus, which is limited. Additional luggage may not be carried on seats or any other location within the passenger area. Customers presenting additional pieces of luggage without an additional passenger reservation for such at New York, Philadelphia, Baltimore, Washington DC, Boston, Atlanta and all Texas cities will be requested to pay the full walk-up fare for the carriage of additional pieces of luggage. The carriage of additional luggage is at the discretion of the operator or dispatcher and usually dependent on the available space once all legs of the bus journey have been considered. In the interests of safety and the prevention of injury to employees and associates, no pieces of luggage over 50 pounds in weight are allowed - regardless of whether additional reservations have been purchased or not. Medical devices required for travel are carried in addition to the luggage limitations. Childrens strollers may also be carried in addition to the luggage limitations, maximum one per passenger, provided that they are properly folded and capable of being stowed in the luggage compartment.
Where additional luggage is accepted for travel by the bus operator or dispatcher, megabus.com does not guarantee that the luggage will be carried on any subsequent service the customer intends to use. No refunds will be issued in respect of travel plans cancelled by the customer as a result of their excess luggage being refused on subsequent services.
Bicycles are not permitted on megabus motorcoaches. Customers may not transport in their baggage or otherwise any items that are inherently dangerous, including any hazardous materials as that term is defined by the US Department of Transportation or weapons of any kind.
Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. Passengers must claim their luggage at the border crossing point for clearance through customs before being allowed to proceed across the border. No luggage is allowed across the border unless claimed by a passenger.
Our maximum liability to you for any loss or damage to your luggage is US$250 per passenger for any such loss or damage to luggage, and megabus.com will only be responsible to reimburse passengers up to the maximum liability limit in the event of negligence on the part of megabus.com.
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