The number of passengers shown below includes all standard passengers, mobility aid passengers, special requirements passengers, PCAs, children and infants. All children under 17 years of age must be accompanied by an adult (17 years of age or over) when traveling on megabus.com.
A special requirement can range from a request for assistance boarding, a seat downstairs
or for a wheelchair or scooter.
Find these on the confirmation you received for your original reservation. Your
order number is 7 characters long and may contain letters and numbers (e.g.: AA4H2W7).
Your reservation number is at least 29 characters long and will contain letters
and numbers, separated by a series of dashes. (e.g.: 7-6163-042313-M3-1030-NYC-BOS).
Enter the email address used to place this order. If you didn't provide an email
address then enter your last name instead.
Or login to your account
What do I do if I lost an item on the bus?
If an item is lost on a bus, a Lost Item Inquiry must be reported to our Lost and Found Department.
Once you've submitted the necessary information on the lost item, it will be entered into our system for processing by our Lost and Found Department.
To ensure accuracy, the following information must be sent to email@example.com:• Name of Passenger• Reservation # for the trip on which the loss occurred (reservation unknown, provide date and time of trip and departure and arrival cities)• Current E-mail address• E-mail address used for purchase• Current Phone number• Full detailed description of Item(s) to include brand name on luggage, color and contents, i.e. Black Samsonite brand luggage, with red sneakers and blue cosmetic bag inside.• A brief summary of how the loss occurred
The Lost and Found Department responds to all loss inquiries. The time frame of response may take several days as an investigation to find the lost item must be completed. Megabus.com makes every attempt to return lost items to their rightful owners and will assist with retrieval to the best of our ability.
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